This was a lovely old building in Lancaster Terrace. Great Western Road. It closed around April 2009 partly because, perhaps it was expensive to run but mainly I think because it did not meet single room, en-suite and other standards. The home was a very happy one, well thought of and the residents were well looked after. They felt at home there. The people who worked there were lovely. It is a pity to close a place which is happy. The residents were all transferred to accommodation elsewhere. The staff also had to leave, but I don't know how many found satisfactory work as carers.

This modern home is rather far from local facilities, but it used to have a superb range of activities for residents. Endowment funds had been used to employ (part time) an OT activities supervisor, physiotherapist and activities provider. There was also a volunteer: the husband of a deceased resident. The enthusiasm and dedication of the staff and participants was terrific.

There were games, reminiscence sessions, story-telling, some horticultural pursuits - and probably much more. This was a model for others to adopt,, and very much in accordance with the recommendations of NAPA (the National Association of Providers of Activities for Older People).

This is an old building in a terrace with lovely big rooms, and great views from the front. It is owned by Glasgow Old People's Welfare Association. Many of the rooms are shared, but the residents I spoke to did not mind this at all because of the amount of space they had, and the views. There is a buzz about the place, obvious as soon as you enter, with staff talking to residents and almost everyone doing something. There are paintings, embroideries and other artwork on the walls and elsewhere, including crochet-work by a lady in her 100s.

Although staff and residents all seemed extremely happy, with great relationships between the two and plenty going on, the home seems to be under threat because it does not meet Care Commission standards - particularly in relation to single rooms and en-suite facilities.

This is a modern privately-owned care home in a pleasant suburb of Glasgow. When I first visited I was met at the door by a lady with a zimmer who immediately said "I'm glad you've come - they haven't fed the cats today." She took me off to meet a couple of nicely plump cats who were mingling with residents.

The residents were reading, doing embroidery or similar activity and some were listening to a radio. Others were making pancakes, and some were having their hair done. There was a full programme of activities every day, and an excursion from the home once or twice a week. A very positive atmosphere!

In Drumchapel there was a meeting held between my mum, sister, the ward sister and a manager. They said they were appalled at the behaviour of the staff and noone had ever brought things to there attention before, I am now finding this hard to believe. Some of the staff where rude on a daily basis, he was left to wet and soil himself a lot even when he repeatedley asked for assistance, he was told they couldn't help him because they where either doing the dishes or putting the dinner out, he was left sitting in his chair, sometimes all day till very late at night.
Some staff moaned and complained when he asked for assistance, they told him to do things himself and that he had a perfectly good hand he could use, my dad couldn't walk or move his left side. It was very distressing for him concerning he had just had a stroke.

There was also an incident one night where the staff nurse had a go at some of my family for not helping a man who had fallen on the ward, we had always been told not to touch my dad let alone another patient, my brother in law went to get assistance, but the nurses saw the man and so it was delt with, the staff nurse was angry and had a go at my dad when my family left, which led to an argument the next night between my mum and the staff nurse which left us all in a bit of a state at having to leave my dad with these people.
His physio was half an hour of getting him to try and stand in a stand aid and not much else, no wonder he couldn't stand with his foot in a state.
We are disgusted with the place and feel sorry for anyone who has to stay there. We have heard further stories of people who are unhappy with drumchapel. I dont understand how this type of thing is going on these days. All he can do now is put it behind him, although he does worry about being sent back there. Regards Sarah

My son was left in a wheelchair for up to 11 hours at a time. Once he asked to be put back to bed because of lower back pain. On another occasion he was asked to report for physiotherapy but had to wait 30 minutes before anyone came. Then only a machine to assist with hand massage was offered, being told it was now "too late to use the standing frame".

A "goal setting" meeting arranged 2 weeks after admission was in fact a meeting to arrange discharge, no goals having been set or even mentioned. No physiotherapist from the hospital was present. When asked the reason for discharge we were told that the consultant had discussed this with the patient that morning. However he had only said Hello, and had not otherwise spoken to him for several days. Despite requests, no arrangement was made for any follow-up, and no physiotherapy offered.

When asked why so little physiotherapy had been given we were told by the nurse that this was due to a bowel management problem - caused by "refusing medication". However he had never refused medication, although on one occasion when offered medication much earlier than usual he had pointed this out. On the first evening in hospital he was prescribed an incorrect dose. He pointed this out. Three weeks later the dosage had still not been corrected on the ward's records.

Staff tended to 'talk over' him as if he didn't exist. There appeared to be no designated nurse or physiotherapist that we could discuss matters with. Family and patient concerns were generally met with glib responses, always denying any mistakes and forestalling discussion with inaccurate facts. My son was telephoned at home, without any explanation, to say that his keyworker at the Unit was no longer to be contacted.